How can I initiate the return process for a product?You can return your product at no cost within 14 days of receiving it.Depending on the product and the reason for your return, we will arrange a pick-up or provide you with a return label. In the latter case, you must take your product(s) to a nearby parcel shop.There are two methods for returning a product:1. We handle your return, and this service is free of charge, provided you share the reason for the return with us and initiate the return within 14 days.2. You can exercise your right of withdrawal. If you choose, you can return your product within 14 days, but you will be responsible for covering the return shipping costs. 

What is the timeline for receiving my refund?We aim to process your full purchase refund promptly, with a maximum time frame of 14 days after receiving your cancellation notice. However, we may delay the reimbursement until we've received the products or until you can demonstrate that you've shipped them.Once the refund process commences, you will receive a confirmation email. The refund will be credited to the same account you utilized for the initial payment.

What should I do if my product arrives in a damaged condition?If your received item is in a damaged condition, please get in touch with our customer service team so that we can assist you in finding a suitable solution.To expedite the resolution process, we kindly request that you provide detailed photographs of the damage by attaching them to your contact form request.For immediate assistance, click on the chat button to reach us directly. Alternatively, you can email us via our contact form, and we will respond within one business day.

How do I prepare and return my item using the GiantLobelia drop-off service?When we arrange a drop-off, you will receive a return label via email. Please take your product(s) to a nearby parcel shop.Before you bring the product to the parcel shop, please follow these steps:1. Ensure the item is properly packaged, preferably in its original box or a similar-sized container that complies with our size restrictions. The item should be returned in the same condition as when you received it.2. Remove any previous labels from the box and affix the new label(s) we provided.3. Deliver the product to the nearest parcel shop and inform us about your drop-off.To initiate the return process, please choose one of the contact information, and we will assist you throughout the procedure.

What is the procedure for preparing and returning my item using the Right of Withdrawal?Please send your product to the following address:Cisticola Group LimitedUnit 128972, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UKEnsure that you return your product within 14 days from when you notified us of your intention to exercise your Right of Withdrawal.You are responsible for covering the return shipping costs. Please provide us with the tracking number(s) and the carrier's name for reference.To initiate the return process, kindly choose one of the contact options on Contact information. We will provide you with step-by-step guidance throughout the process.

What is the Giant Lobelia Service, and how does it operate?What is the return window?Most products offered by Giant Lobelia can be returned within a period of 30 calendar days from the date of receiving them. In cases where multiple products were ordered, the cooling-off period commences the day after receiving the final package.What are your responsibilities?You are entitled to assess the product(s) in a manner similar to how you would evaluate products in a physical store. If you have gone beyond what is necessary to determine the characteristics and nature of the product(s), you will be held accountable for any decrease in their value. All products must be returned in their original packaging to the extent reasonably possible.How to utilize the Giant Lobelia Service?To avail yourself of the Giant Lobelia Service, you must notify Giant Lobelia of your intention to return the product before the expiration of the cooling-off period (30 calendar days). You can communicate this decision in various ways:For immediate assistance, you can reach out to us through live chat.

How can I initiate the return of my item using the pick-up service?Once you've submitted your personal information, we will arrange for one of our carriers to pick up your item.Ensure your item is appropriately packaged, preferably in its original box or a similarly sized container that adheres to our size restrictions. You must return the item in the same condition as when you received it.Remove any previous labels from the packaging.Please verify the quantity of boxes being returned, along with their dimensions and weight.If the carrier provides a receipt, please forward it to us.To commence the return procedure, please choose one of the contact options below, and we will walk you through the steps.