Is it possible to purchase spare parts?
Regrettably, spare parts are not available for purchase on our website. Should you encounter any issues with your order, we encourage you to reach out to our customer service team. We are committed to assisting you in finding a resolution to any problems you may encounter.
Is it possible to cancel my order?
You may cancel your order only before its shipment. If your order has already been dispatched, we kindly request that you decline the delivery and promptly contact our customer support team using the buttons below.
Was your order cancelled?
On rare occasions, we may need to cancel an order due to several common reasons:
- The item is no longer in stock.
- Our seller was unable to confirm your order.
- There is unclear or incorrect address information provided.
Is it possible to obtain an invoice before placing my order?
You will receive your invoice via email once your order has been shipped.
I haven't received an order confirmation email.
When you make a purchase, an order confirmation email is automatically sent to your email address.
If you haven't received the confirmation email, please take a moment to check your spam folder. Occasionally, emails may be directed there.
If you still cannot locate the email in your spam folder, please don't hesitate to contact our customer service team. We are here to assist you.