Free standard shipping and returns on all orders
Free standard shipping and returns on all orders

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Dealing with Damaged Items: Your Course of Action
Dealing with Damaged Items: Your Course of Action

What should I do if my product arrives in a damaged condition?


If your received item is in a damaged condition, please get in touch with our customer service team so that we can assist you in finding a suitable solution.

To expedite the resolution process, we kindly request that you provide detailed photographs of the damage by attaching them to your contact form request.

For immediate assistance, click on the chat button to reach us directly. Alternatively, you can email us via our contact form, and we will respond within one business day.

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Product Return Options and Guidelines
Refund Processing Timeframe and Method
GiantLobelia Drop-Off Return Instructions
Returning Your Item Using the Right of Withdrawal
Giant Lobelia Service and Return Guidelines
Guidelines for Initiating a Return with Pick-Up Service